Refund Policy
Last updated 9 November 2026.
If the service doesn’t work as described, you are entitled to a remedy under the Australian Consumer Law — and we’ll help you get it.
Your rights under the Australian Consumer Law
Services must be provided with due care and skill, be fit for any purpose you made known to us, and be delivered within a reasonable time.
- Major failure: if there is a major failure with the service, you can cancel and request a refund for the unused portion, or ask for compensation for the drop in value.
- Minor failure: if the problem is minor, we will fix it within a reasonable time. If we don’t, you can cancel and request a refund.
These rights cannot be excluded and are not limited by anything in this policy.
Change of mind
We don’t have to provide refunds when you simply change your mind, but we consider every request individually. Contact us and explain your situation. To avoid this situation, we recommend requesting a free trial before you buy.
How to request a refund
- Send a request through our contact form and choose “Payment assistance”.
- Include your order reference, the email used at checkout, and a description of the problem.
- We may ask you to try some troubleshooting steps so we can understand whether the problem can be fixed.
How refunds are paid
- Card and PayPal refunds go back to the original payment method. Banks can take several business days to show the credit.
- Cryptocurrency refunds are calculated on the US dollar price of your order and sent to a wallet address you provide.
- Gift card payments are refunded by a method we agree with you.
Duplicate payments
Our checkout is designed to prevent duplicate charges. If you are ever charged twice for the same order, contact us and we will refund the duplicate in full.
Who we are
This website is operated by IPTV Australia. You can contact us about this document through our contact page.