Setup & streaming guide
IPTV Setup Guide for every compatible device.
New to IPTV? This guide explains what you need, walks through installation on each device type step by step, and helps you fix the most common problems.
1. Introduction to IPTV
IPTV is television delivered over your internet connection and watched through an app, instead of through an antenna or satellite dish.
In Australia that usually means your NBN connection. You install a player app on a compatible device, sign in with the access details from your subscription, and the app loads a channel list, an on-demand library and an electronic program guide (EPG).
What you need
- A compatible device — see the list below.
- A stable internet connection. Speed matters more than the type of connection.
- Your access details, sent by email after activation (or with your free trial).
Recommended speed per stream
Add the speeds together if several people stream at once. For example, two 4K screens need about 50 Mbps of real, sustained speed. Learn more in 4K vs Full HD streaming explained.
2. Supported devices
The service works on devices that can install a supported player app from their official app store.
| Device | App source | Minimum |
|---|---|---|
| Smart TV (Samsung, LG & others) | Samsung Smart Hub / LG Content Store | Samsung (Tizen) or LG (webOS) Smart TV that still receives app updates — roughly 2018 models or newer |
| Android TV & Google TV | Google Play Store | Android TV 9 or later, or any Google TV device |
| Amazon Fire TV | Amazon Appstore | Fire TV Stick (2nd gen or later), Fire TV Stick 4K / 4K Max or Fire TV Cube |
| Android phones & tablets | Google Play Store | Android 8.0 or later |
| iPhone, iPad & Apple TV | Apple App Store | iPhone or iPad on iOS / iPadOS 15 or later, or Apple TV HD / Apple TV 4K on tvOS 15 or later |
| Windows PC | Microsoft Store | Windows 10 (version 22H2) or Windows 11 |
| Mac | Mac App Store | macOS 12 Monterey or later (Apple silicon or Intel) |
| Other compatible streaming boxes | The device’s official app store | A streaming box that runs a supported player app from its official app store |
3. Installation instructions
Open the guide for your device. Each one lists requirements, numbered installation steps, configuration settings and troubleshooting tips.
Smart TV (Samsung, LG & others)
Samsung Tizen and LG webOS TVs with an up-to-date app store.
Install
- On your TV remote, open the app store (Apps on Samsung, LG Content Store on LG).
- Search for the player app named in your activation email and select Install.
- Open the app. Note any device ID or activation code it shows on screen if your instructions ask for it.
- Enter the access details from your activation email exactly as written — they are case-sensitive.
- Wait for the channel list and TV guide to load. The first load can take a minute.
Requirements
- Samsung (Tizen) or LG (webOS) Smart TV that still receives app updates — roughly 2018 models or newer
- TV connected to the internet, ideally by Ethernet cable
- TV firmware updated to the latest version
- Your activation email with access details
Settings
- Settings → General → Date and Time: set the time zone to your state so the TV guide shows correct times.
- In the player app, set the default stream quality to Auto so it adapts to your connection.
- Turn off motion smoothing (Auto Motion Plus / TruMotion) if live sport looks unnatural.
Fix problems
- App not in the store?Your TV model may be too old for current apps — a Fire TV or Android TV stick plugged into HDMI is the simplest workaround.
- Channel list will not loadSwitch the TV off at the wall for 30 seconds, then try again.
- Picture stuttersUse an Ethernet cable or move the router closer; TV Wi-Fi chips are often weaker than phones.
Android TV & Google TV
Sony, TCL, Hisense and Philips TVs, Chromecast with Google TV and Android TV boxes.
Install
- From the home screen, open the Google Play Store (on Google TV, go to Apps → Search for apps).
- Search for the player app named in your activation email and choose Install.
- Open the app and select the option to add a playlist, account or login.
- Enter your access details from the activation email.
- Let the channel list and program guide finish loading, then pick a channel to test.
Requirements
- Android TV 9 or later, or any Google TV device
- A Google account signed in on the device
- At least 1 GB of free storage
- Your activation email with access details
Settings
- Settings → System → Date & time: confirm the automatic time zone matches your state.
- Settings → Display & Sound: set resolution to 4K only if your TV and HDMI cable support it.
- Enable “Keep screen on” or similar in the app if your device sleeps during playback.
Fix problems
- Low storage warningsClear the app cache in Settings → Apps → (app) → Clear cache.
- Remote lag or freezesRestart the device; Android TV boxes benefit from a weekly restart.
- Guide shows the wrong timeTurn automatic time zone off and set it manually.
Amazon Fire TV
Fire TV Stick, Fire TV Stick 4K / 4K Max and Fire TV Cube.
Install
- Press Home on the Fire TV remote and choose Find → Search.
- Search the Amazon Appstore for the player app named in your activation email and select Get or Download.
- Open the app once it installs.
- Choose the login or add-account option and enter your access details.
- Wait for the channel list and guide to load, then test a channel.
Requirements
- Fire TV Stick (2nd gen or later), Fire TV Stick 4K / 4K Max or Fire TV Cube
- An Amazon account signed in on the device
- The stick powered from its own wall adapter, not the TV’s USB port
- Your activation email with access details
Settings
- Settings → Preferences → Date & Time: check the time zone matches your state.
- Settings → Display & Audio → Display: leave video resolution on Auto unless you have a reason to change it.
- For 4K, use a Fire TV Stick 4K or 4K Max and a high-speed HDMI port on the TV.
Fix problems
- Freezing after long sessionsUnplug the stick from power for 30 seconds — Fire TV devices run warm.
- Weak Wi-FiFire TV Stick 4K Max supports Wi-Fi 6/6E; older sticks benefit from an Ethernet adapter.
- App crashesSettings → Applications → Manage installed applications → (app) → Clear cache.
Android phones & tablets
Samsung Galaxy, Google Pixel, Oppo, Motorola and other Android 8+ devices.
Install
- Open the Google Play Store app.
- Search for the player app named in your activation email and tap Install.
- Open the app and choose to add an account or login.
- Enter your access details and tap Save or Connect.
- Wait for the channel list to load, then tap a channel to start watching.
Requirements
- Android 8.0 or later
- Wi-Fi or a mobile data plan with enough allowance (Full HD uses roughly 3 GB per hour)
- Your activation email with access details
Settings
- Use the app’s cast option (where supported) to send video to a Chromecast or Google TV.
- On mobile data, choose a lower quality in the app settings to save data.
- Turn off battery optimisation for the app if playback stops when the screen locks.
Fix problems
- Buffering on mobile dataMove to Wi-Fi or lower the quality — mobile signal varies a lot indoors.
- Sound but no pictureUpdate Android System WebView and the app from the Play Store.
iPhone, iPad & Apple TV
iOS / iPadOS 15 or later and Apple TV HD / 4K with tvOS 15 or later.
Install
- Open the App Store on your iPhone, iPad or Apple TV.
- Search for the player app named in your activation email and tap Get.
- Open the app and choose to add a playlist, account or login.
- Enter your access details carefully — copy and paste on iPhone avoids typos.
- Allow the channel list and guide to load, then choose a channel.
Requirements
- iPhone or iPad on iOS / iPadOS 15 or later, or Apple TV HD / Apple TV 4K on tvOS 15 or later
- An Apple Account signed in to the App Store
- Your activation email with access details
Settings
- Apple TV: Settings → Video and Audio → Match Content → turn on Match Dynamic Range and Match Frame Rate for the most natural picture.
- iPhone / iPad: use AirPlay from the player to an Apple TV or AirPlay-compatible TV where the app supports it.
- Settings → General → Date & Time: keep Set Automatically on so the guide uses your local time.
Fix problems
- App not found on Apple TVSome player apps are iPhone-only — check the activation email for the Apple TV option.
- Video stops when switching apps on iPhoneEnable Picture in Picture in the app if available.
- Apple TV bufferingApple TV 4K (Wi-Fi + Ethernet model) on a cable gives the most stable result.
Windows PC
Windows 10 and Windows 11 laptops and desktops.
Install
- Open the Microsoft Store (or the download link given in your activation email for a desktop player).
- Search for the player app named in your activation email and select Get / Install.
- Launch the app and open its account or playlist settings.
- Enter your access details and save.
- Load the channel list and test a stream.
Requirements
- Windows 10 (version 22H2) or Windows 11
- A recent browser or the player app named in your activation email
- Your activation email with access details
Settings
- Settings → Time & language: confirm the time zone matches your state.
- Plug the laptop in while streaming — some power-saving modes reduce video performance.
- Use the HDMI output to send the picture to a TV.
Fix problems
- Choppy videoUpdate your graphics drivers through Windows Update.
- Firewall promptsAllow the player on private networks only.
Mac
MacBook, iMac and Mac mini on macOS 12 Monterey or later.
Install
- Open the App Store on your Mac.
- Search for the player app named in your activation email and click Get.
- Open the app and go to its account or playlist settings.
- Enter your access details and save.
- Wait for the channel list to load, then start a channel.
Requirements
- macOS 12 Monterey or later (Apple silicon or Intel)
- The player app named in your activation email from the Mac App Store
- Your activation email with access details
Settings
- System Settings → General → Date & Time: keep “Set time zone automatically” on.
- Use AirPlay or an HDMI adapter to watch on a larger screen.
Fix problems
- App blocked on first launchOpen System Settings → Privacy & Security and allow it (only for apps from the App Store or a link in your activation email).
- Fans spin up during 4KApple silicon Macs decode 4K efficiently; older Intel Macs may prefer Full HD.
Other compatible streaming boxes
Set-top boxes and players that support standard IPTV apps.
Install
- Update the box to its latest firmware.
- Open the box’s official app store and install the player app named in your activation email.
- Open the app and select the option to add an account.
- Enter your access details.
- Load the channel list and test playback.
Requirements
- A streaming box that runs a supported player app from its official app store
- Wired or reliable 5 GHz Wi-Fi connection
- Your activation email with access details
Settings
- Set the box’s time zone to your state for an accurate TV guide.
- Match the box’s output resolution to your TV (1080p or 4K).
Fix problems
- Not sure your box is compatible?Send us the make and model through the contact form before buying a plan.
- Request a free trial to test the box on your own connection.
We only recommend installing apps from official app stores or from a link provided in your activation email.
4. Subscription activation
Your subscription is activated once your payment is verified, and your access details arrive by email.
- Choose a plan on the pricing page — pick the length and the number of connections.
- Place your order. Choose your payment method at checkout; our team sends you the payment details to complete it.
- Receive your access details by email, together with setup instructions. Check your spam folder if they haven’t arrived.
- Sign in on your device using the steps for your device above.
Haven’t received your details? Contact support with your order reference. We aim to reply within 24 hours.
5. Troubleshooting and FAQs
Quick fixes for the most common problems. Still stuck? See fixing IPTV buffering or contact support.
- BufferingRestart modem + device, use Ethernet or 5 GHz Wi-Fi.
- Login errorRe-enter details exactly — they’re case-sensitive.
- Guide times wrongSet the device time zone to your state.
- No channelsReopen the app and clear its cache.
- No soundSet TV audio output to PCM or Auto.
- Too many connectionsStop another stream or add connections.
Test your setup for free.
Request a free trial and follow this guide on your own device before you choose a plan.