Privacy Policy
Last updated 9 November 2026.
We collect only the personal information we need to respond to you and provide your subscription, and we never store payment card numbers.
This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Free trial requests: name, email address, phone number and country, the device you plan to use, and any note you add.
- Support requests: name, email address, phone number, device, subject and your message.
- Orders: name, email address, phone number, any note you add, the plan and connections you choose, and the payment method. Payment details are entered on the payment provider’s own secure page — we receive confirmation of payment, never your card number.
- Technical data: to protect our forms from abuse we process your IP address, storing only a one-way (hashed) version for rate limiting and spam prevention.
- Analytics (optional): only if you accept analytics cookies, we use Google Analytics to understand how pages are used. No advertising cookies are used.
Why we collect it
To respond to your enquiries, send trial instructions, process and activate orders, provide customer support, prevent fraud and spam, and meet legal and tax obligations. We do not sell personal information and do not use it for advertising.
Who we share it with
We share information only with service providers who help us run the service, and only as needed:
- Payment providers (such as Stripe, PayPal and NOWPayments) to process payments you choose to make.
- Our hosting, email and notification providers, which store or transmit data on our behalf.
- Cloudflare Turnstile, if enabled, to check that forms are submitted by people rather than bots.
- Google, for analytics — only if you consent.
Some of these providers store data outside Australia, including in the United States and Europe. We choose providers that maintain appropriate security and privacy protections. We may also disclose information where required by law.
Cookies and local storage
We use your browser’s local storage to remember your selected plan during checkout and your cookie choice. Optional analytics cookies are only set after you click “Accept analytics”. You can change your choice at any time using “Cookie settings” in the footer.
How long we keep it
- Trial and support requests are deleted automatically after 180 days.
- Unpaid or abandoned orders are deleted after 30 days.
- Paid order records are kept for as long as needed to meet tax and legal record-keeping obligations.
How we protect it
Data is transmitted over HTTPS, stored on access-restricted servers, and handled by systems designed to minimise what is collected. Forms are protected by rate limiting, spam checks and request validation.
Your rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it. Send your request through our contact form. We will respond within 30 days.
If you have a privacy complaint, contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of the page shows when it last changed.
Who we are
This website is operated by IPTV Australia. You can contact us about this document through our contact page.